Virtual Receptionist

Virtual Receptionist – Remote/Work from Home

Looking for a work-from-home role where your communication skills really matter?
Join OfficeHQ, a globally recognised, award-winning company, as a Virtual Receptionist and become the first point of contact for businesses across Australia and beyond.

We're expanding and looking for Virtual Receptionists to join our growing team. This work-from-home role offers permanent hours, strong support, and the opportunity to build a long-term career in a people-focused environment.

The Role

As a Virtual Receptionist, you will be the first point of contact for our clients, providing exceptional customer service through voice and other messaging channels. Your responsibilities include:

• Answering calls and managing digital interactions professionally.
• Relaying messages promptly and accurately.
• Bringing a warm, positive, and friendly presence to every interaction.

This role will develop you as a professional and experienced receptionist!

Why Join Us?

• Competitive Pay: Start on $53,487 per year (plus super), progressing to $53,943 after probation, with the chance to earn monthly performance bonuses.
• Recognition Matters: Be celebrated with awards, social events and access to other company benefits (novated leasing, discounted private health insurance, employee assistance program)
• Career Growth: Receive ongoing coaching and upskilling opportunities, within a collaborative learning team environment.
• Supportive Culture: Enjoy being part of our inclusive and people-focused team.

What You'll Need

• Skills: Strong communication, attention to detail, and a polished telephone manner.
• Experience: Preferred background in a fast-paced contact centre, or receptionist role. As a minimum, worked in a task focused process role (e.g. claims, banking, or other transactional activities).
• Tech-Confidence: Intermediate PC skills (Office 365, Microsoft Teams) and typing speed of at least 45 wpm, able to navigate online processes using a mouse and keyboard.
• Home Office Setup: Separate, safe and quiet workspace, PC/Laptop with Windows 11 or macOS Big Sur, Intel i5/Ryzen 5, 8GB RAM, and a fast reliable hard-wired NBN connection (approx 100 Mbps)
• Work Rights: Australian work rights are required for this role.

Details to Know

• Shifts: Set, rostered shifts between 25 and 37.5 hours per week, scheduled across 9am to 9pm, Monday to Sunday (including weekends) Penalty rates apply for after- hours and weekend shifts.
• Training: Comprehensive online training runs over 10 days — commencing Monday 4th May 2026 - 8.30am to 5.00pm AEST.

Apply Today!

Ready to join our award-winning team? Submit your Resume and separate Cover Letter by 10th April 2026.

Don't miss your chance to work with a global leader from your home office. Apply now and let's create something extraordinary together!