Virtual Assistant | Work From Home | School Hours (VIC)

Offsiters is currently on the lookout for a friendly, efficient, multi-tasking superstar from VIC to join our network of Australian-based virtual assistants. 

Ask yourself…

• Are you ‘the organiser’ in your family or friend group?
• Do you learn new systems like you designed them yourself?
• Is your attention to detail at Olympic level?

Yes, yes and yes? 

• Do you crave the work/life balance and flexibility (and non-judgmental freedom to wear your slippers during the day) that a virtual role provides?

Yes, again? Well, you might be just what we’re looking for!

To join the Offsiters Virtual Assistants’ network you must have:

• Excellent verbal and written communication skills
• High level organisational skills
• Above average digital literacy and IT troubleshooting skills
• Proactive approach to all tasks
• Proven ability to use your initiative and work autonomously
• Genuine desire to help and go ‘over-and-above’
• Availability between 9am-3pm (Monday-Friday) – please see ‘What’s it like?’ section below for more details
• Existing ABN or willingness to apply for one, if successful
• Ability to work 15-25 Hours a week.

PLEASE NOTE: THIS ROLE IS ONLY OPEN TO APPLICANTS FROM VICTORIA.

How does the selection process work?

For successful candidates, becoming an Offsiter is a 5-step process:

1. Apply on SEEK
2. Complete a screening exercise
3. Best applications are shortlisted for interviews 
4. 30min Zoom interview
5. Answer the phone so we can deliver the good news!

All candidates will receive email notification letting them know the outcome of their application, usually within 3 weeks of applying.

What's it like day-to-day?

Great question! Here’s a snapshot of what becoming an Offsiter looks like:

• We support hardworking business owners across the allied health and trade sectors.
• The average Offsiters virtual assistant works from 15-25 hours a week (during school hours), spread across all five weekdays, as our clients require on-going, daily assistance.
• Generally speaking, most day-to-day tasks are completed by around 12-1pm, with some additional tasks (like an email check) in the afternoon, around 2-3pm.
• General daily tasks include: taking inbound phone calls, scheduling/rescheduling appointments, inbox management, managing new client intakes, processing online payments, invoicing, running reports and electronic filing etc.
• Being an Offsiters virtual assistant allows you to be quite autonomous – once you complete the initial training, you have support if you need it but, otherwise, you work directly with your clients and we're just here to help when you have questions or need further training.
• We use a task management system called ClickUp to schedule daily tasks and track time for all of our clients – this ensures nothing is missed and helps you to stay organised day-to-day.
• As a member of the Offsiters virtual assistant network, you have the freedom to supplement your income with additional clients, if you wish, as long as it doesn't affect your ability to service ours.
• When you first join the team, your hours will increase, incrementally, to 15-25 hours per week, over a period of around 2 months – this will depend on how quickly you pick things up and how keen you are to take on more clients.
• Each client generally varies between approx. 2-6hrs per week, depending on the size of the clinic/number of tasks. This means, once you’re at capacity, you would be managing around 5-7 different clients.

Hardware requirements

• A reliable laptop or desktop computer (no tablets or Chromebooks)
• Minimum 8GB RAM
• Operating System: Windows 10 or later, macOS 12 or later
• Speedy internet (Minimum 25Mbps download / 5 Mbps upload)

Optional (but would make your life a lot easier)

• Headset or headphones with microphone
• Second monitor