Specialist Support Coordinator(WFH/Remote)

🌟 Specialist Support Coordinator (Level 3) | Full-Time | Work From Home | South of the River, Perth 🌟

📍 Location:
1 x South of the River, Perth

🕐 Hours: Full-time (Monday to Friday)
🚀 Start Date: Immediate
💻 Work Style: Work from home, with flexibility and autonomy
🤝 Join a values-driven, participant-focused team

Tired of Support Coordination roles that feel like you’re just chasing billable hours and drowning in unmanageable caseloads?

At Rosie Disability Services, we do things differently. We measure success by the real impact you create in participants’ lives - not numbers on a spreadsheet.

We’re expanding and looking for an experienced Specialist Support Coordinator (Level 3) to support participants with complex needs, high-risk situations, and multiple stakeholders.

What We’re Looking For

• Demonstrated experience working with participants with complex needs, including high-risk or crisis situations
• Strong understanding of the NDIS, including plan implementation, safeguards, and restrictive practices (or the ability to quickly build this knowledge)
• Ability to work collaboratively within multi-disciplinary teams and manage complex stakeholder relationships
• Advanced problem-solving skills and the ability to think critically in challenging situations
• Excellent communication, report writing, and documentation skills
• A genuine passion for empowering people with disability

Essential Requirements

• Relevant bachelor’s degree (e.g. Social Work, Nursing, Psychology, Community Services or related field)
• Minimum 3+ years’ experience in the disability sector, with exposure to complex participants
• Previous Support Coordination experience (Level 2 or above highly regarded)

Why Join Rosie Disability Services?

We know coordination roles can be tough — so we’ve built a workplace that actually supports you:

• No billable-hour KPIs - we prioritise outcomes over numbers
• Manageable caseloads - because quality matters more than quantity
• A supportive, values-driven team (Growth, Innovation, Passion, Collaboration)
• Flexibility and autonomy to do your best work
• Ongoing support with complex case management and decision-making

About the Role

As a Specialist Support Coordinator, you will support participants to navigate highly complex systems and situations, while ensuring safeguards are in place and outcomes are achieved.

Key Responsibilities:

• Support participants to implement their NDIS plans, particularly in complex or high-risk situations
• Coordinate multiple services and stakeholders to ensure cohesive, effective support delivery
• Identify and respond to risks, barriers, and safeguarding concerns
• Build participant capacity to navigate the NDIS and make informed decisions
• Prepare high-quality reports, case notes, and documentation for the NDIA and stakeholders
• Maintain consistent and meaningful engagement with participants and their support networks

About Us

Rosie Disability Services is a passionate and innovative NDIS Support Coordination provider committed to delivering authentic, participant-led outcomes.

We believe in growth, innovation, passion, and collaboration — not just for our participants, but for our team.

We’re a small but mighty crew who genuinely care, and we’re looking for someone who shares that same energy.