Senior Customer Care Representative

Description:

About the role:

As a Senior Customer Care Representative, you'll be a trusted support for both customers and the wider team, helping resolve complex enquiries and deliver an exceptional customer experience every day.

Your responsibilities will include:

• Managing customer enquiries and providing timely, professional support.
• Assisting with complex requests and escalations.
• Identifying opportunities to improve processes and customer outcomes.
• Building strong relationships with customers and internal stakeholders.
• Sharing knowledge and supporting a positive, high-performing team culture.

Who You Are

You're someone who brings positive energy to work, genuinely enjoys helping customers, and thrives as part of a collaborative team. You take ownership, embrace challenges, and enjoy figuring things out rather than waiting for someone else to provide the answer.

You'll bring:

• Experience in a customer service or customer-facing environment.
• A passion for delivering outstanding customer experiences.
• Strong problem-solving skills and a proactive mindset.
• The ability to work independently while being a supportive team player.
• A willingness to learn, grow, and embrace feedback.
• Excellent communication and relationship-building skills.
• A genuine interest in healthcare and the opportunity to make an impact through your work at Stryker.

Ready to bring your energy, customer focus, and problem-solving skills to a team that makes a real impact? If you’re interested in applying to the role, can you please write a few lines at the top of your CV answering, “Why do you want to become a Senior Customer Care Representative at Stryker?”

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.