Senior Business Support Officer(Work From Home/Remote)

About the role

We’re looking for a proactive and organised Senior Business Support Officer to help drive operational excellence across our team.  In this key role, you’ll ensure the smooth running of day-to-day activities, coordinate work effectively, and provide support, coaching and feedback to officers when needed.

You’ll be the go-to person for keeping things on track, identifying opportunities to improve how we work, and helping the team deliver at its best.

If you’re passionate about making systems smarter, supporting others to succeed, and creating a positive, productive work environment—this is the role for you.

Why join Team Melbourne?

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.

We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

About you

You’re a natural organiser with a sharp eye for detail and a passion for helping teams thrive. You know how to keep operations running smoothly, and you’re confident coordinating work, supporting others, and spotting opportunities to improve how things get done. You’re approachable, proactive, and always ready to lend a hand or offer guidance when it’s needed most.

What your experience might look like

• Well-developed communication skills, both written and verbal including the ability to prepare comprehensive reports and make recommendations.
• Well-developed organisational skills and the ability to work in a semi-autonomous environment and coordinate resources to meet operational demand.
• Advanced skills in Microsoft Office suite; in particular Word, Excel & Outlook and proven ability in utilising in house databases and systems to manage work.

Desirable

• Local Government experience including knowledge Freedom of Information Act.
• Demonstrated competency in Pathway, Salesforce, Technology One and Hummingbird Document Management systems.

Benefits of working with us

• Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
• Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
• Career progression: Career development support and opportunities to learn new skills within a creative and exciting environmentWork-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.