Enrolments & Administration Specialist (Childcare)|Work From Home/Remote|

Enrolments & Administration Specialist - Childcare | Remote
 
Bright Steps Academy | Full-Time | Work From Home
 
Bright Steps Academy is looking for an experienced Enrolments & Administration Specialist to join our growing team. This is a full-time, remote role supporting families and our childcare centres with enrolments, administration, and family accounts.
 
We are a leading provider of early education and care, and this role is critical in ensuring our families have a smooth, welcoming experience from their first enquiry through to enrolment.
As we continue to open more centres, there is also the opportunity for the right candidate to step into a leadership role, heading up a growing enrolments team in the near future.
 
What you'll do:

• Manage inbound & outbound enrolment calls with warmth & professionalism.
• Support and process family enrolments, accounts, tour bookings and waitlists.
• Forecast and assist with centre staff rosters.
• Maintain centre accounts, invoices, and payments.
• Respond to Google reviews & feedback.
• General administration to support centre operations.
• Use of childcare CRM systems (OWNA and Line Leader knowledge highly regarded).

What you'll bring:

• At least 2 years' experience in the childcare sector (essential).
• Strong call centre/customer service & admin experience.
• Enrolment and account management expertise.
• Excellent communication & organisation skills.
• Confidence and potential to lead a team as the business grows.
• Tech-savvy with ability to work independently (WFH).
• Knowledge of OWNA (preferred).

What we offer:

• Full-time, work-from-home flexibility.
• Supportive, family-friendly team culture.
• Opportunity to grow your career and lead a team as our network of centres expands.
• Make a real difference to families and children in their early education journey.

Why Join Bright Steps Academy?

• Above-award salary based on experience
• Access to Employee Assistance Program (EAP) for mental wellbeing
• Birthday leave + wellbeing day every year
• Ongoing professional development and career progression
• Supportive, values-driven culture where your voice matters