CSC Subject Matter Expert (SME)|Work From Home/Remote|

About Veterans First Consulting:

Veterans First Consulting is dedicated to helping Australian military veterans secure fair and accurate compensation from the Department of Veterans’ Affairs. We manage the claims process end-to-end, removing stress and complexity so our clients can focus on their health and wellbeing.

Our approach is built on service, communication, and transparency – we do it once, and we do it right.

If you want to be part of a collaborative and supportive team that delivers meaningful outcomes and genuinely changes lives, then please read on!

About the role:

Veterans First Consulting is seeking a highly capable CSC Subject Matter Expert (SME) to join our team. This is a newly created role suited to someone who thrives in a fast-paced, purpose-driven environment and can provide expert guidance, training, and leadership across CSC invalidity processes. You will play a critical role in uplifting team capability, ensuring consistency, and driving continuous improvement.

Key Responsibilities:

• Coordinate, deliver and implement structured, tailored training solutions around the CSC processes
• Provide clear guidance and practical support to team members on complex matters
• Maintain strong, up-to-date knowledge of CSC invalidity processes, tools, and workflows
• Implement and embed new processes in consultation with relevant others
• Act as the first point of contact for process clarification and best practice guidance
• Ensure consistent application of processes through regular auditing and feedback
• Monitor communications and respond promptly with accurate guidance
• Identify and escalate urgent or complex matters with appropriate context
• Contribute to continuous improvement of processes, documentation, and team efficiency
• Foster a collaborative, solutions-focused team culture
• Model professionalism, accountability, and high communication standards

Experience/ Qualifications:

• Strong communication skills with the ability to simplify complex information
• Proven interpersonal, collaboration, and problem-solving capabilities
• High attention to detail with strong auditing and follow-up skills
• Ability to identify training needs and deliver effective training solutions
• Strong judgement and decision-making skills
• Sound understanding of relevant legislation and Statements of Principles
• Commitment to continuous improvement and operational excellence
• Alignment with VFC’s values and standards
• Ability to obtain a clear police check and relevant state-based clearances (e.g. Working With Vulnerable People/Children)

This is a work-from-home opportunity open to candidates anywhere in Australia.