Account Director - (Remote)

Description:

Say hellooooo to In Marketing We Trust ✨

Born in Australia more than a decade ago, IMWT was challenging the traditional agency model long before remote work became the norm, bringing together brilliant specialists from around the world to build a truly global agency.

Today, the team spans 25 countries, speaks more than 30 languages and partners with some properly impressive brands.

And the way they work? It’s a little different too.

This isn’t a “here’s the retainer, here’s the campaign, off you go” kind of agency. They start with the outcome, work backwards and bring together the right mix of Digital, Data and Technology to get there. When the challenge gets complex, they don’t run for the hills or reach for the same old playbook. They get properly under the hood, challenge the obvious answer and face it head-on.

Think SEO, AI Search, Paid Media, Analytics, Data, AI and broader digital strategy, all working together around what the client is actually trying to achieve.

And honestly? The people behind it all are just as impressive. They’re seriously clever, deeply curious and wonderfully low ego - the kind of humans who ask smart questions, genuinely listen and care far more about landing on the best answer than proving they’re the smartest person in the room.

They’ve built something pretty bloody special. And as the agency continues to grow, they’re now on the lookout for a brilliant Account Director to make those already-strong client relationships even stronger.

THE GIG

You’ll sit right between IMWT’s clients and some of the sharpest Digital specialists in the game, owning the relationship, leading the bigger conversations and making sure clients are getting the absolute most out of everything IMWT can bring to the table.

You’ll be their trusted go-to. The person they call when there’s a big opportunity on the horizon, a tricky challenge to work through or a conversation that needs more than a quick campaign update and a tidy set of slides.

You’ll get properly under the hood of their businesses, understand what they’re trying to achieve and work alongside specialists across Digital Strategy, Paid Media, SEO, Analytics, Data and AI to bring the strongest thinking forward.

Do you need to be the person tinkering away in Google Ads or disappearing into GA4 for half the day? Absolutely not.

But you do need to know your way around the Digital ecosystem. Enough to ask thoughtful, exploratory questions, challenge the thinking, join the dots and turn all that specialist brainpower into a clear story clients can actually understand, believe in and get excited about.

Your days will look a lil’ something like this…

• Building deeply trusted relationships with your own senior clients, while supporting the wider APAC portfolio and becoming the person they want in the room for the big stuff.
• Leading strategic conversations around where their business is heading, what’s getting in the way and where IMWT can create even more impact.
• Bringing IMWT’s Digital specialists into the fold and making sure brilliant ideas don’t get lost in a sea of jargon, acronyms or 87-slide decks.
• Spotting fresh opportunities across existing accounts and turning them into smarter work, stronger results and sustainable commercial growth.
• Owning the important commercial bits too - client health, retention, renewals, scope and making sure every partnership stays strong on both sides.
• Bringing your own ideas to the table and playing a real role in shaping what brilliant Client Services looks like as IMWT continues to grow.

And honestly? There’s some proper influence up for grabs here.

You won’t be sitting on the sidelines, shuffling tasks between teams or smiling politely through another status meeting that absolutely could have been an email.

You’ll own your client portfolio, have a meaningful voice in the wider business and work with some seriously clever humans who want you to challenge, contribute and make your mark.

AND YOU? ✨

You’ve built your experience inside a Digital, Performance or full-service agency, so you understand how the whole thing works - the clients, the specialists, the moving parts and the occasional curveball thrown in for good measure.

You lead client conversations, build real trust and hold your own when the bigger topics come up. You’ve got presence, gravitas and a natural way of making people feel confident that they’re in very safe hands.

You know your way around the Digital world too. Maybe you started out a little more hands-on, maybe you’ve picked it up through years of working alongside brilliant specialists - either way, you can talk the talk, walk the walk and confidently connect the thinking back to what matters for the client.

And above all? You’re a brilliant communicator. You listen - like, really listen - explain things clearly and know when to challenge, when to guide and when to bring the right expert into the conversation.

Here’s what you’ll bring to the table…

• 5+ years’ experience across Client Services, Account Management or Client Partnerships within a Digital, Performance or full-service agency.
• Experience working successfully in a fully remote agency environment, with the communication, ownership and self-direction that comes with it.
• A strong understanding of Paid Media, SEO, Analytics, Data and broader digital strategy - enough to confidently lead the conversation without pretending you need to execute every piece yourself.
• A track record of building trusted relationships with senior and executive stakeholders.
• Commercial confidence across client growth, retention, renewals, scope and spotting opportunities within existing accounts.
• The ability to turn complex Digital thinking into clear, compelling conversations that clients genuinely understand and buy into.
• A calm head and a strong point of view when things get tricky, without bringing unnecessary theatrics into the mix.
• Natural curiosity, sharp listening skills and the confidence to challenge clients and internal teams when there’s a better way forward.
• A properly collaborative approach. No ego, no lone-wolf energy and no throwing the specialists under the bus when a conversation gets uncomfortable.
• The confidence to own your portfolio, make decisions and bring fresh thinking into how brilliant Client Services should look as IMWT continues to grow.

Soooo, if you’ve got the experience, the gravitas and the kind of client instincts that make people want you in the room…

And shaping what comes next alongside some seriously clever humans sounds like your kind of gig?